Soarenity Silver

Goal

Customize how your agent looks and sounds, and optionally add pre-recorded responses to reduce usage costs.

Steps

• Open Avatar Details.
• Choose look & voice. (Voices are limited for now; more are planned.)
• To use pre-recorded responses, check the Enable box:
  • Set an Input Phrase (exact match, case-insensitive).
  • Enter the Exact Response. When a customer says the phrase, this response is played verbatim.
  • If audio sounds distorted, delete and recreate that response.
• Custom uniforms are available on request. See Contact below.

Usage Tip

Some interactions are automatically pre-recorded (e.g., order processing). These only incur usage the first time they’re generated.

Goal

Create and manage the environment where your agent is deployed.

Steps

• Login with the same email you used to subscribe. Android only.
• When prompted, create a scene or select existing.
• Rename the scene by tapping the current scene name (top-left).
• Rename the agent via the pencil icon next to the centered name.
• Set language with the selector next to the agent name (English & Spanish currently available).
• Check Usages (top-right). Costs accrue per interaction/message size.
• Use the right-side microphone to talk to the agent without deploying.

Visuals

• In Scene Details, set background or foreground (upload your own or choose built-ins).
• Foreground GIFs are supported but may impact performance.
• Optional: enable Idle Advertisements (shows media when no motion is detected for 30s in Deploy Mode).

Goal

Feed your agent context, knowledge, and products; manage reports, sponsored users, and deploy security.

Edit Context & Knowledgebase

• Open User Account → Edit Context to set:
  • Personality, Company details, and Custom instructions.
  • Knowledgebase topics. Add a topic (e.g., “Tea”), select it, then add facts (e.g., “We offer 50 types of tea, hot or cold”).
  • At runtime the agent auto-selects relevant topics to keep context small but effective.
• Upload documents (any type/size). AI extracts and categorizes knowledge automatically.

Products & Catalog

• Upload a product catalog (any format). It auto-populates.
• Use Manage Product Catalog to add/edit products. Missing descriptions are generated by AI.

Reports & Sponsored Users

• Daily Reports appear on a monthly calendar; click used days for insights (sales, bottlenecks, tasks, etc.). Generated when exiting Deploy Mode.
• Sponsored Users: add emails to grant Messenger access.

Security & Idle Ads

• Set the Deploy PIN (required to exit Deploy Mode safely).
• Enable Idle Advertisements to configure media or auto-pull product images for idle display.

Goal

Enable billing for the agent and accept customer payments.

Steps

• Open the bottom Payments menu.
• Add your Stripe credentials (from Stripe dashboard) to get paid for virtual checkouts.
• Add a payment method to pay for agent services. Required to deploy or interact.
• (Optional) Enable Usage Limits to auto-stop deploy/interaction once a cap is reached (active sessions continue until deploy is disabled).
• (Optional) Toggle Enable virtual checkouts so customers can pay via QR/Stripe on their device.

Notes

• All payment handling is via Stripe; credentials are securely encrypted.
• The Payments menu may take a few seconds to load—press once.

• Ensure you’re logged in with the same email used for subscription.
• Add a payment method (Payments menu). Required for interaction/deploy.
• Check Usage Limits (you may have hit your cap).
• Use the right-side microphone button to talk without deploying.
• In Deploy Mode, the agent listens continuously and cannot be interrupted; wait for it to finish.
• Language: English & Spanish supported now; set via selector near the agent name.

• Stripe handles all payment information; credentials are encrypted.
• Uploaded documents are processed to extract relevant knowledge and categorize it for your agent.
• Sponsored users have limited access (e.g., Messenger) that you control.

Yes. Custom uniforms are available upon request. See the Contact section for how to reach us.

• Use Edit Context to define personality, company details, and custom instructions.
• Add Knowledgebase topics and facts; the agent pulls only relevant topics at runtime.
• Enable and configure pre-recorded responses in Avatar Details for exact phrase matches.
• Set a Mode (e.g., Assist Mode) to bias the agent’s actions toward that workflow.

• Daily Reports are generated on exiting Deploy Mode; most recent exit may overwrite prior same-day report.
• Payments menu can take a few seconds to open—press once.
• Language selector lists multiple languages, but only English and Spanish are active now.
• Uploaded images might appear rotated; adjust your asset as needed.
• Changing the plain background color alone currently has no effect (use images/media).